INBOUND CALL CENTER

An inbound call center helps customers and other callers who call into your company directly. Inbound call centers are equipped to handle a high volume of callers to reduce the number of people who are put on hold or have to leave messages. Many companies looking for call center services don’t have the staffing or infrastructure to handle a high volume of calls, and outsource inbound calls to a center staffed with professional customer service experts who are trained in handling a variety of customer concerns and situations.

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Why We Are The Best

The project management staff of our call centers works closely with you to carefully script inbound calls that streamline the inquiry and order process to maximize conversions. Our inbound telemarketing programs allow you to schedule meetings anytime throughout the campaign to review and, if necessary, revise your direct response service.

Our years of industry experience, combined with up-to-date technology, make us a top-tier call center in the United States and allows us to offer superior call center services. With Call Center Mart, advanced brand training methods your customers are getting a qualified and knowledgeable representative every time they call. We go above and beyond to ensure your wants and needs are met and your customers are satisfied. When you choose Call Center Mart as your professional inbound call center, you’re getting much more than an outsourcing communications company — you’re getting a trusted friend.

SERVICE OVERVIEW

CallCenterMart specializes in providing companies like yours with the freedom and support you need to grow your business. When you choose CallCenterMart outsourced telemarketing services, you get back a wealth of company dollars, hours, and manpower that you would otherwise be spending on staffing, training, and managing a team of capable telemarketing agents.
At CallCenterMart, we strive to become a perfect extension of your business and represent your brand just as you would. We go beyond the standard, generalized telemarketing script to create a personalized strategy that will play a helpful role in achieving your business goals.
With elaborate market research, we’re able to better understand your industry in order to provide competitive service — but we don’t stop there. We also invest the time to get to know your business and your audience on a personal level. In doing so, we’re able to understand the wants and needs of your customers while representing your business the way it deserves to be represented.

Overview of Order Taking Services

When customers are ordering something simple, a one-click online ordering system is usually sufficient, but oftentimes the buyer will have questions that are best handled with a telephone call. By contracting with an order taking call center, you can provide personalized, top-tier customer service.

Professional Order Takers

CallCenterMart ensures that every customer call is handled by professionals taking orders in a timely and friendly fashion. We put each of our inside order takers through a rigorous training program, and we make sure they are educated on the specifics of your brand, your products, and your services.

Outsource Order Takers

Online shopping has opened a world of possibilities to businesses everywhere, but click-to-order services have a few drawbacks. Online order taking services are great at making ordering easy, but web store pages and individual item pop-ups are limited to answering detailed questions about products or services. Sometimes it is just easier to speak with a customer service representative and order by telephone with an order taking call center. This is an aspect of retail that’s not going to disappear anytime in the near future. That is why CallCenterMart offers call center order taking services and order entry outsourcing designed to answer your customers’ questions and provide them with a positive experience that is profitable for your business.

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