Services

We provide a wide range of services

Whether you’re a small law firm or large entity, Call Center Mart has an excellent solution to provide virtual receptionists for attorneys at your firm. We provide an inexpensive way to answer client inquiries any hour of the day. We tailor our greetings and responses to match your law firm, so the person will never know they’re talking to someone outside of your office. Our expert answering services will give you more time to focus on other aspects of your firm, so you can grow your business like never before.

How we can help you?

Sed Fringilla Mauris Sit Amet Nibh. Donec Sodales Sagittis Magna. Sed Consequat, Leo Eget Bibendum
Sodales, Augue Velit Cursus Nunc, Quis Gravida Magna Mi A Libero.

eCommerce Answering Services

If a customer has any issues with the products they order or with the purchasing process, getting in touch with the company quickly and conveniently is of paramount importance to them. It’s also important to you to maintain customer loyalty. Nobody wants to wait endlessly on hold to get their questions answered. Unfortunately, many online retailers have small support staffs in order to keep costs down. This leaves customers waiting, which will lead to them leaving the company for someone with better service and availability. That’s where we come in. By outsourcing your call center to Call Center Mart you get far more call center support while saving money on the costs of staffing. This leaves your bottom line looking good and your customers happy with the experience.

eCommerce Customer Service

Quality customer service is what keeps people coming back. You have to earn loyalty, and you do it by treating people well. In the world of eCommerce, that means being available to answer questions and solve issues. A minute of being on hold on the phone can feel like an eternity to customers anxious to have their problems solved. Our eCommerce call center services give you expanded capacity to serve customers by having more people available to take their calls. Our people are well-trained and treat your customers courteously and professionally. This keeps your customers coming back to your business. In addition to the increased capacity to take calls, our team is trained to deliver consistent communication to your customers. We learn your messaging and products inside and out so you can rest assured that your customers get accurate information and swift customer service. Since the reach of eCommerce extends through many time zones and business is done at any time of day, you need customer support services 24/7. We offer eCommerce support services all day every day, so you won’t have to worry about leaving people waiting until the next business day to get their questions answered. One of the keys to effective customer service, especially when people have questions or problems, is to deliver timely information so any issues can be resolved right away. Our professionals are trained to know that every interaction with a customer is an opportunity to sell them on the quality of the company. Each time your customers connect with an Call Center Mart, call center, you will know that your company is being represented in the best possible way.

Services You Can Offer with a Retail Call Center

With a retail call center on your side, you can offer the necessary service of 24/7 inbound customer support. You can also offer other highly valued services. Your retail contact center can provide live online chat support for questions about your products and services. They may also provide services like order taking processing and customer experience surveying. These solutions help you show your customers that your company is responsive and values their business. You can resolve issues with flawed products or shipping problems, answer questions about products, and do it all in real time without your customers feeling frustrated with the delays associated with leaving voicemails or emails. When a customer does email your company, your retail call center can handle it right away, which provides you with another opportunity to wow your customers with immediate service. Setting your business apart from the competition is vital to staying ahead of the curve. Providing the most responsive and highest quality customer service possible is one of the most effective ways of doing this. By adding a retail call center to your company through an experienced call center partner, you can add the best customer service while also saving on costs. Learn more about how a retail call center can give you an edge in today’s competitive retail business environment.

Sales and Upsell

Every inbound call is the perfect opportunity to make new sales and upsell existing customers. We have years of experience in serving as a fantastic tool to increase revenue for our clients.

Maintenance Answering Service

An immediate response is an important amenity to have when something important needs to be fixed. One of your primary functions in property management is to handle all service and maintenance requests from your customers. Sometimes the calls that come in are emergencies that require attention, and sometimes they can wait until regular business hours. We help you sort it all out and keep your customers and your staff happy. You also get the added bonus of getting your customer requests prioritized before they reach you. You don’t want your team to be called for a non-emergency in the middle of the night when the issue could have waited until morning. You also don’t want customers with emergencies to have to wait for service. We have you and your clients covered. We take all of your calls and relay the information according to your instructions, just as you would handle it yourself.Setting your business apart from the competition is vital to staying ahead of the curve. Providing the most responsive and highest quality customer service possible is one of the most effective ways of doing this. By adding a retail call center to your company through an experienced call center partner, you can add the best customer service while also saving on costs. Learn more about how a retail call center can give you an edge in today’s competitive retail business environment.

Apartment Answering Services

To serve customers, you obviously need to acquire customers. This is vital to growing your business. We help you by fielding all of your incoming requests for property tours and related questions. Our team will deliver all the information you want potential customers to receive. We also handle all of your appointment scheduling and make sure everyone gets to the right place at the right time with friendly appointment reminders and follow up. Moving into a new property is a major decision. Potential customers want all of their questions answered in a timely and thorough manner. Our professional team will be equipped with all the information you want to be conveyed to your customers. Not only will your company be accessible to anyone calling in at any time, but they will also get clear, accurate information delivered in a friendly way. We give your company a pleasant voice that will be welcoming to any new client.

Outsource Telemarketing Services

At Call Center Mart, we offer a broad range of telemarketing services for small businesses and medium-sized corporations alike. Rather than limiting our services to customer service calls or generalized sales pitches, we strive to effectively guide each of your callers through the entire customer journey from beginning to end. Below is a comprehensive guide to the range of business-boosting telemarketing services that we provide. • Steady lead generation • Business to business telemarketing • Outsourced customer support • Inbound and outbound telemarketing • Offshore telemarketing services • Event registrations and signups • Appointment scheduling • Database updating • Telephone surveys • Thorough market analysis • Data-driven strategies Whether you need customer service representatives who are available day and night to take calls and answer questions, or you’re searching for a powerful and precise team of agents to make outbound sales calls and sell your products or services, we are prepared to meet your needs and your expectations.You also get the added bonus of getting your customer requests prioritized before they reach you. You don’t want your team to be called for a non-emergency in the middle of the night when the issue could have waited until morning. You also don’t want customers with emergencies to have to wait for service. We have you and your clients covered. We take all of your calls and relay the information according to your instructions, just as you would handle it yourself.Setting your business apart from the competition is vital to staying ahead of the curve. Providing the most responsive and highest quality customer service possible is one of the most effective ways of doing this. By adding a retail call center to your company through an experienced call center partner, you can add the best customer service while also saving on costs. Learn more about how a retail call center can give you an edge in today’s competitive retail business environment.

Appointments & Reservations

Today many businesses from Fortune 500 companies to small one man band businesses use appointment setting services to save on time and resources. Nothing is more powerful and generates more results than a direct face-to-face meeting with a potential customer. Here at Call Center Mart, our schedulers will get you that important face-to-face meeting with the decision maker’s undivided attention! Many businesses invest over 90% of their marketing budget in appointment setting and reminder services simply because they work! There is nothing stronger, or more effective than a face-to-face meeting. The probability of closing a sale dramatically increases when you consult with a prospect face-to-face. To guarantee the best results, Call Center Mart will make sure your salespeople are meeting only with highly qualified prospects. Our appointment setting services provide you with the perfect opportunity in front of your prospects to demonstrate the value of your products or services. Moving into a new property is a major decision. Potential customers want all of their questions answered in a timely and thorough manner. Our professional team will be equipped with all the information you want to be conveyed to your customers. Not only will your company be accessible to anyone calling in at any time, but they will also get clear, accurate information delivered in a friendly way. We give your company a pleasant voice that will be welcoming to any new client.

Let’s make awesome things, together.

Tell us about your project.

Who we've worked with

Ready To Talk?

Our friendly agents are waiting to discuss your exact needs!